Thank you for choosing our website services. These Terms & Conditions outline the agreement between you, the customer, and us, the service provider. We are committed to providing you with a high-quality service experience, and these terms are designed to ensure transparency and fairness.
Table of Contents
1. Service Agreement
Upon subscribing to our services, we will provide the following with every package:
- A Beautiful Custom Website tailored to your needs.
- Unlimited Pages for your website—add as much content as you’d like, anytime.
- A Mobile Responsive Design, ensuring your site looks great on all devices.
- Access to Stock Images that are royalty-free and included at no extra cost.
- 99.9% Uptime Hosting so your site is always available.
- A secure SSL Certificate to protect your website and user data.
- Daily Backups of your site to ensure your data is safe and recoverable.
- A Fully Managed Website service so you don’t have to worry about technical maintenance.
- Monthly Content Tweaks included at no extra cost, up to once per month.
- Basic SEO Monitoring to help improve search engine visibility.
- A Customer Contact Form to make it easy for your visitors to get in touch with you.
- Super Kind People who provide excellent customer support.
- Assistance with Domain Name selection, purchase, and setup.
- Online Support available during business hours for any assistance you need.
- Cancel Anytime—you are not locked into a contract and can cancel at any point.
- 24/7 Monitoring of your website for any issues or downtime.
2. Uptime & Hosting
We guarantee
99.9% uptime, meaning your website will be live and accessible nearly all the time. In the rare case of downtime, we will work to restore access immediately and offer compensation based on the severity and duration of the issue.
3. SSL Certificate & Security
Your website will be secured with an SSL certificate at no additional charge, ensuring secure data encryption between your users and the server. We are also responsible for monitoring and resolving any security vulnerabilities that may arise.
4. Backups
We perform
daily backups to ensure your site’s data is always recoverable. In the event of data loss, we will restore your site to the latest backup without delay. There is no charge for this service.
5. Managed Website & Maintenance
We take full responsibility for managing your website, which includes updates to software, plugins, and security features. Our team will proactively monitor and maintain your website to ensure it operates smoothly at all times.
6. Monthly Content Tweaks
Each package includes
monthly content tweaks, such as small design or text changes. These tweaks are offered once a month at no additional cost. For larger or more frequent changes, additional charges may apply, and we will always inform you in advance.
7. SEO Monitoring
Our
Basic SEO Monitoring service includes regular checks to ensure your site is indexed by search engines and performing optimally. We will provide recommendations to improve search rankings if necessary.
8. Customer Support
Our support team is always available to assist with any issues or questions. We pride ourselves on being
super kind and responsive. Online support is available during business hours, and we provide
24/7 monitoring for any critical issues that arise outside these hours.
9. Domain Name Help
If you need assistance purchasing or transferring a domain name, we are happy to help with the process. However, domain name registration fees are not included in the package price and will be your responsibility.
10. Cancellation Policy
You can
cancel anytime with no penalties or cancellation fees. If you cancel, we will ensure a smooth transition and provide you with all the necessary files or data for your website.
Customers may cancel their services within 30 days of purchase and receive a full refund, no questions asked.
11. Refunds
If you are dissatisfied with any aspect of our service, please contact us immediately. We are committed to customer satisfaction and will work with you to resolve any issues. In cases where problems cannot be resolved, we may offer a partial or full refund based on the situation.
Customers may cancel their services within 30 days of purchase and receive a full refund, no questions asked.
12. Fair Use
While we offer
unlimited pages and
monthly content tweaks, we ask that clients exercise fair use of our services. Excessive requests beyond the scope of normal site management may incur additional charges, but we will always discuss this with you beforehand.
13. Modifications to Terms
We reserve the right to update these Terms & Conditions periodically. Any changes will be communicated to you in advance, and you will always have the option to cancel if you do not agree with the new terms.
By using our services, you agree to these Terms & Conditions.
Our goal is to offer you a hassle-free, enjoyable experience as we help build and maintain your online presence.
